Bring your reviews, keep your links, handle returns in one place
Five updates for stores that are moving to BTAB, or have just moved: import your reviews from Shopify or Judge.me, choose each product's web address, describe your photos, give buyers a proper returns page, and a map of your store for AI assistants.
By The BTAB Team
Moving a shop is mostly about what you'd lose: the reviews buyers trusted, the links Google already knows, the way returns were handled. This week's updates are about not losing them.
Your reviews come with you
In Sales → Reviews → Import reviews from your previous shop, upload the export from Judge.me or Shopify Product Reviews (or any CSV with a rating, a date and the text). Each review is matched to one of your products by SKU, then handle, then name. You see a preview before anything is saved, including every row that didn't match and why.
Imported reviews keep their original dates and count in your star rating. They're labelled Imported, never "Verified purchase", because they weren't bought here, and they show only on your store. You can import the same file twice without getting doubles, and undo an import in one click.
How do I bring my reviews from Shopify or Judge.me?
Product links you choose
Every product can now have its own web address, such as /products/oak-dining-chair instead of the default name plus a number. Set it under My Store → AI Content → Search engine listing. The old address keeps working and sends visitors, and Google, to the new one, so changing your mind costs nothing.
Photos that describe themselves
Each photo can have its own description (alt text): what screen readers read aloud and what Google Images indexes. Write them yourself in Edit Images → Describe photos, or press Suggest with AI, check the result, and save.
How do I set a product's web address and describe its photos?
Returns with a real page behind them
Buyers can now ask for a return from the link in their order email: pick the items, give a reason, and add photos. Faulty, damaged, wrong and not-as-described items are always accepted, as Australian Consumer Law requires. Change-of-mind returns are your call: off, 14 days or 30 days, set in Sales → Returns.
| Your store | Who handles the return |
|---|---|
| BTAB sells on your behalf | BTAB, with the buyer and the supplier. You're kept informed. |
| You sell under your own business | You, from Sales → Returns, with a note the buyer sees |
How do buyers return items, and what do I need to do?
A map for AI assistants
Shoppers increasingly ask an assistant instead of a search box. Every store now publishes /llms.txt, a short plain-text map of your products, categories, pages and policies, built from your live store. Hidden pages stay out, and if you've opted out of AI training, the file says so. There's nothing to set up.