Btab Help Centre
How can we help?
Guides and answers for store owners, suppliers and buyers.
Getting started
3 articlesHow do I get my products onto BTAB?
Add your products, make sure each has an image, and submit for review. Once BTAB approves them, vendors can sell them in their stores.
For suppliers
Why was my product rejected, and how do I fix it?
A rejected product comes back with a reason. Open the product, read the reason, fix it, and click Submit for Review again — resubmitting is a normal part of the process.
For suppliers
My product is approved — why can't buyers see it yet?
Approval is only one of four gates. Your product shows up on a storefront only when it's approved, active, has an image, and a vendor has added it to their store.
For suppliers
Images & media
1 articleImporting products
1 articleOrders
1 articlePricing & margins
1 articleYour account
1 articleYour store
4 articlesHow do I connect my own domain to my store?
Add your domain under My Store → Domain, point one DNS record at BTAB, and HTTPS is issued for you automatically.
For store owners
How do I know if Google can see my store?
The Google visibility card on My Store → Domain shows whether your sitemap is registered, how many pages are indexed, and your clicks and impressions.
For store owners
Does my store have a sitemap, and which pages are in it?
Every published store serves sitemap.xml and robots.txt automatically. Here's what's in them and what's deliberately kept out.
For store owners
How do I add pages like FAQ or Shipping info to my store?
Customize → Pages → + New page. Pick Info/Policy, FAQ, Landing page or Blank, give it a title and address, and choose whether it appears in the header or footer menu.
For store owners
Can’t find what you’re after?
Email [email protected] and a real person will get back to you.