BTAB Ecommerce Services Pty Ltd
Support
One address reaches a person: [email protected]. We answer on business days, Sydney time, usually within one business day. Pick your route below for the fastest fix.
Bought something from a Btab store
Contact the store first — the reply address on your order confirmation email reaches the store owner, who can see your order.
If the store does not reply within two business days, or the problem is a payment, refund or a faulty product, email us with your order number.
Run a store on Btab
Most answers are in the help centre for store owners, and the dashboard assistant can look at your store with you.
For anything about payouts, your account, a domain, or something broken, email us from the address on your account.
Supply products through Btab
Imports, orders, purchase orders and payments are all in the supplier dashboard, with guides in the help centre.
Email us for anything about an order, a payment, or your listing.
Build on the API or connect an AI app
The developer docs cover the vendor API, API keys, and connecting Claude, ChatGPT, Cursor and other MCP clients.
Email us with the request, the response, and the time it happened.
Found a security problem
Email us straight away with what you found and how to reproduce it. Please do not test against other people’s stores or data.
We acknowledge security reports within one business day.
Privacy, a data request or a complaint
Email us to ask for the personal information we hold about you, to correct it, or to make a complaint. We respond within 30 days.
If you are not satisfied you can go to the Office of the Australian Information Commissioner.
Status of your account
Store owners: dashboard.btab.app. Suppliers: supplier.btab.app.
Policies
Company
BTAB Ecommerce Services Pty Ltd
ABN 82 631 309 263, Australia