Help for shoppers
Guides for shopping on a Btab store — your order, delivery and getting help.
Orders
3 articlesPaying for an order at a Btab store
Checkout is a guest checkout. Pay by card, or by bank transfer when the store offers it. The order summary shows the GST included and the delivery cost before you pay, and the amount on the Pay button is the amount charged.
Tracking your order
Your confirmation email has a View your order button. It opens your order page: the status, each parcel's tracking, your totals and the tax invoice. No account is needed, and the link works for a year.
Returns and refunds
Open your order page and choose Request a return: pick the items, a reason, and a refund, replacement or repair. Faulty, damaged, wrong or not-as-described items are always accepted. Change-of-mind returns follow the store's returns policy.
Can’t find what you’re after?
Email [email protected] and a real person will get back to you.