How do I use the assistant?
The assistant reads your account and explains it, in your language. It can look at your products, imports, stock, orders and statement, but it cannot change anything.
This guide is for suppliers. Not you? Store owner guides
TL;DR: Click the assistant icon at the top of any page and ask in your own words, in Chinese or English. It is an AI that reads your account and explains it. It cannot change anything: you make every change yourself on the page it points you to.
What it can do
- Answer questions about your account: your products and why one was rejected, your imports and which rows failed, your stock, orders, purchase orders and statement.
- Explain how the dashboard works, using these help pages.
- Read a file you attach: photos, PDF, CSV, Excel or plain text. Photos and PDFs are only used to answer that question and are not saved.
What it cannot do
- It is read-only. It cannot add, edit, submit or delete anything, and it cannot send money.
- It cannot see other suppliers' data or which shops sell your products.
- When it does not know, it should say so. If it does, check this help centre or contact support.
Good questions to try
- What is waiting for approval?
- Which of my products were rejected, and why?
- Why did my last import fail?
- Which products are missing photos?
- What does BTAB owe me?
Check what it says
The assistant is an AI, and it can be wrong. Before you act on an answer, check it on the page it points you to. If it names a button you cannot see, look for the button with the same meaning on your screen.
Past conversations
Click the history icon to see Past conversations, or start a New conversation. You can delete a conversation you no longer need.